CANCELLATION

CANCELLATION, AND REFUND POLICY

(not applicable for intangible product)

**(Note: Kindly amend according to your business service)

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at support@kristalleathercare.com .

We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment. A cancellation request does not entitle you to a refund after payment.

Return Policy

The following are the policies to be eligible for return requests after shipment/receipt of goods:

1. Payments are non-refundable once confirmed. This rule does not limit rights or remedies available under applicable law. Please contact support@kristalleathercare.com for failed delivery, wrong delivery or goods damaged during delivery.

2. Only items that have been purchased directly from support@kristalleathercare.com Online Store can be eligible for a return.

3. Any support@kristalleathercare.com Online Store product purchased through other retailers is not eligible for this policy and must follow the respective retailers’ returns and refunds policy.

4. Goods are eligible for a return if the following apply:

Incorrect:

• The item is not the item you ordered
• Wrong size or the colour is different from what is indicated on the order summary
• Missing items inside the packaging

Damaged:

• The item is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete support@kristalleathercare.com Online Store product.

Returned items must meet the following requirements:

• The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt)
• You have proof of purchase (order invoice number and receipt)
• Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner
• Item must be returned in the original box (or at least, suitable packaging) to protect the product from damage during return delivery
• Payments are non-refundable once confirmed, including cancellations due to a change of mind.
• We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.